Returns and Exchanges

Returning an item

I want you to be satisfied every time you shop with us so the returns policy is simple. We can accept returns on all items, except earrings, that are ready to buy in our shop.

If for any reason the product does not meet your expectations, I am happy to offer an exchange or refund where possible, within 14 days of receipt and item is returned within 30 days from when you receive them. Please email us at claire@clairehilldesigns.co.uk before you send the item back so you can be given the correct address for returns.

Refunds will be issued providing all items are unworn and in original packaging. The buyer is responsible for return P&P.  We suggest items are returned signed for as we will not be held responsible for missing returns. Please ensure you include your contact details in with the return. 

Once returns have been received and checked by us we will issue a refund within 5-7 days via the original payment method.

We regret that we are unable to offer refunds on products that have been made to order or customised. Earrings are not able to be returned due to hygiene reasons. This policy does not affect your statutory rights.

Bespoke items are unfortunately not eligible for return or exchange. 

Exchanges

If you need to alter sizes or exchange an item please get in touch with me direct to arrange this. Email claire@clairehilldesigns.co.uk for the address to send back.

Customers are liable for the return post costs and will be charged shipping for the new item.

Faulty Items  

On the rare occasions an item is faulty please email claire@clairehilldesigns.co.uk with details and images of the fault. I will then arrange either replacement or a refund and send you a returns shipping label.