Shipping &

Sent From MY Cardiff Studio

All your orders are shipped by hand, mainly by me Claire 👋🏻, from my studio in Cardiff. I ship Monday-Friday and most orders placed before 3pm are shipped out same day. UK orders are all sent free 1st Class with no tracking and International & Express shipping options are below.

♢ All orders £50 & Over are sent out free UK 1st Class postage within a maximum of 1-2 business days of ordering. I work hard to get orders ready and shipped same day and if you need it urgently message me and I will try to help.

♢ Orders under £50 are sent First Class £1.50

♢ Royal Mail 1st Class generally takes 24 hrs for delivery after shipment (please note strikes, staff shortages and Bank Holidays can cause delays to this).

We can get it to you.

Choose Next Day Special Delivery Guaranteed 1pm - £6.50 at checkout.

Orders need to be placed by 12pm to guarantee same day postage

You're welcome to come to the studio to pick up your jewellery.

Just choose the pick up option at checkout and I will be in touch with details.

Studio address is 17-21 Castle Street, Cardiff, CF10 1BT

I have a small but perfectly small studio on Castle Street. It's a working office/studio but you are welcome to come see the pieces in person before buying.

I offer an express shopping service or a longer styling service so you can try on and get advice. Book in here

The studio is based on the top floor of the building and there is only stair access. If you have accessibility needs please contact me and I will see how I can accomodate you.

International Shipping is sent within a maximum of 1-2 business days and sent via Royal Mail Tracked Services £10.50 which can take between 5-10 working day to arrive depending on your location.

All orders have the option of complimentary gift wrap.

Please let me know at check out and feel free to add a note that I will handwrite for you.

Gifts can be sent direct to your loved ones and there are no receipts in parcels.

I have spent far too many hours researching and finding the right packaging to make sure that every single piece can be placed straight in your recycling bin. No complicated composting or separating here.

The Jewellery Box - Your jewellery comes in a complimentary luxury branded box which is made from FSC paper. It's great for keeping your jewellery pristine. But if you don't want to keep it, it is designed so every element of the box can be placed straight into the paper recycling.

The Packaging - All of the postage packaging and wrapping can go straight into your recycling. Stickers and all.


Ideally you will love your jewellery as soon as it arrives, but we understand that sometimes it’s just not right for you. No problem. We offer hassle-free 60 day returns (excluding earrings), with free return postage. 

Please email with your order number, your name and what you would like to return.

We will then send you your returns label (UK orders only). This needs to be used within the date of the label. Do not use label if date has ran out as we cannot be held responsible if returns goes missing when posted after the date.

Please get proof of postage when you return and make sure your name and order number is inside the parcel. Returns that don't have this information won't be processed.

International orders will need to pay for return postage.

All jewellery needs to be sent back carefully packaged - use your original box - to avoid damage in the post. Items that arrive damaged or in an unsalable condition can not be refunded.

Due to hygiene reasons we are unable to offer refund for any of our earrings.

If you are unsure about which pair to buy all of the product pages have the sizes, weights, clear descriptions and images on models.

You can always book a video call here if you want more in-depth help about which pieces work for you. Email to make sure you are confident before you buy. 

Claire Hill Designs is a small team, mainly Claire with occasional extra help, so on the very rare occasions mistakes with orders can be made due to human error.

Please get in touch immediately via with your name and order number and the issue and we will get it fixed immediately. 

Sometimes the size or colour isn't right for you. That's not a problem, you can swap it for something else you love. Please note we can't exchange earrings for hygiene reasons.

Email with your order number, name and what you want to change.

We will then ask you to post the jewellery back - make sure you put your name, order number and return address inside the package.

It's important the jewellery arrives back to us in a resalable condition so please pack it carefully in the original box.

Once we have the jewellery we will process the exchange within 5-7 working days.

Gifts are covered under the same returns policy. The buyer will need to initiate returns/exchanges.

I'm proud of the quality of the jewellery and am happy to offer a 2-year warranty for more information about what is covered click here along with our jewellery care guide.

It's important that your jewellery is with you for years to come and if you need repairs or replating outside of the warranty please get in touch and I will try to help.

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2 year Warranty

Every piece of jewellery is covered

60 Day Free Returns

Free no-quibble returns on all jewellery, excluding earrings

Sustainable Materials

Committed to making beautiful jewellery with sustainable precious metals & gemstones