Refund policy

 

Ideally you will love your jewellery as soon as it arrives, but we understand that sometimes it’s just not right for you. No problem. We offer hassle-free 60 day returns (excluding earrings), with free return postage. 

You can either receive a refund or credit note or if you want to exchange for an alternative size, chain length or piece we are happy to help. 

We can only accept items back which are unaltered, unworn, and in a resaleable condition.

Are Earrings Returnable? 

Due to hygiene reasons we are unable to offer refund for any of our earrings. If you are unsure about which pair to buy all of the product pages have the sizes, weights, clear descriptions and images on models. You can always book a styling session here if you want more in-depth help about which pieces work for you. Or email claire@clairehilldesigns.co.uk to make sure you are confident before you buy. 

How Do I Send Back A Return ?

Please email claire@clairehilldesigns.co.uk with your order number, your name and what you would like to return.

We will then send you your returns label.

All jewellery needs to be sent back carefully packaged - use your original box - to avoid damage in the post. Items that arrive damaged or in an unsalable condition can not be refunded.

Please make sure you insert your name and order number inside with the return. Refunds will take longer to be processed if we do not have this information. In some cases we might not be able to process the refund.

Once checked refunds will be issued within 5-7 working days onto your original card. If you used reward points or gift vouchers they will be deducted from the amount.

Exchanging Jewellery 

Sometimes the size or colour isn't right for you. That's not a problem, you can swap it for something else you love. Please note we can't exchange earrings for hygiene reasons.

Email claire@clairehilldesigns.co.uk with your order number, name and what you want to change.

We will then ask you to post the jewellery back - make sure you put your name, order number and return address inside the package.

It's important the jewellery arrives back to us in a resalable condition so please pack it carefully in the original box.

Once we have the jewellery we will process the exchange within 5-7 working days.